Policies

Cancellation Policy

At Hunter Auto & Wrecker Service, Inc. we take pride in being an honest
and trustworthy company that provides expert towing and roadside
services. And we certainly understand the frustration of unexpected or
unwanted charges. So, before you order towing or roadside
services, make sure you are 100% sure that you need the towing or
roadside assistance service. Once we hang up the phone, add you to
our schedule, and head your way, there will be fees associated with our
work. We must account for fuel, drivers/technicians, and many other
overhead costs.

Return Policy

Once you order our services there are no cancellations or refunds,
unless otherwise stated by management. After payment is received and
processed, it is considered a non-refundable reservation for the tow
truck, equipment, and operator/driver. Cancellation fees are charged in
the amount of 100% of what was originally quoted during the scheduling
process. All sales are final.

How to Cancel

Did your dead battery eventually start? Did you fix your vehicle’s issue
before our towing or roadside assistance provider arrived at the scene? If
you no longer need our services, cancel the service call as soon as
possible. The faster you cancel the more lenient management may be
with the cancellation policy fee. If this is the case, please cancel by
calling our 24/7 dispatch line at 704-375-9357 x 1

Identification Policy

We only accept credit card payments from verified cardholders. The registered
vehicle owner must submit payment using a card that is in their name. This
will be verified by photo ID. In the event that the registered vehicle owner
needs a third party to pay for their bill, we will require a copy of the card
as well as a photo ID and signed authorization form from the third-party payor
to be submitted via email.

Declined Card

If we receive two declined attempts in a row, we will then require your
transaction to be handled in cash. In the event that you must leave the
property to retain cash and cannot quickly return, we will hold your price
for 24 hours to allow you to return to reclaim your vehicle without an
additional day of storage.